Privacy Policy



We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information.



By visiting and/or using any information on the Website or Services through Mobile application, you agree and consent to the collection, use and transfer of your information as set out in the privacy policy included in this document.


1.1. When you visit the Website or use the Service to make an Order from us via Mobile application, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website or Mobile Application and the e-mails or letters you send to us.

1.2. By accessing information and/or the Website or Service using mobile digital routes such as mobile, tablet or other devices/technology including mobile applications, you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. This information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Ai Wok mobile application, through your mobile’s browser or otherwise.



2.1. Your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service to make an Order via Mobile application.. It will also enable us to bill you and enable us Ai Wok with whom you have placed an Order to contact you where necessary concerning the Service. For example, we may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyze the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.

2.2. We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.


3.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Ai Wok, 24 Kyle View, Nottingham, NG5 9EL or by telephone to 0115 9770039


4.1. Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) (“Visitor Material”) will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

4.1.2. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 4.2 to 4.3 below.

4.2. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:

4.2.1. breaches any applicable local, national or international law;

4.2.2. is unlawful or fraudulent;

4.2.3. amounts to unauthorized advertising; or

4.2.4. contains viruses or any other harmful programs.

4.3. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:

4.3.1. contain any defamatory, obscene or offensive material;

4.3.2. promote violence or discrimination;

4.3.3. infringe the intellectual property rights of another person;

4.3.4. breach any legal duty owed to a third party (such as a duty of confidence);

4.3.5. promote illegal activity or invade another s privacy;

4.3.6. give the impression that they originate from us; or

4.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.

4.4. Removal of Reviews: The prohibited acts listed in paragraphs 4.2 and 4.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 4.2 or 4.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.

4.5. Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Mobile application or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such mate